Mother hugging children at the top of a cliff

Privacy Policy

We care about your privacy.  We do not underestimate this responsibility and have spelled out our privacy policy for you here.


Welcome to the School Calendar Assistant! We’re here to help families coordinate their busy lives, be better organised and less stressed in managing school events and tasks. To provide the best service, we may need to collect some personal information about you to provide our School Calendar Assistant Application (App) to you.

This document sets out the privacy policy of myWhanau Pty Limited ABN: 43 648 839 605 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’). We take our privacy obligations seriously and we’ve created this privacy policy to explain how we store, maintain, use and disclose personal information.

By providing personal information to us, you consent to our storage, maintenance, use and disclosing of personal information in accordance with this privacy policy.

We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.


The personal information we collect may include the following:

  1. name;
  2. email address, street address, telephone number and other contact details;
  3. your child’s name, school, year, class and any school co-curricular activities your child is involved in;
  4. information in connection with client surveys, questionnaires and promotions;
  5. your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information;
  6. information about third parties; and
  7. any other information provided by you to us via our website, application or our online presence, or otherwise required by us or provided by you.


We will collect your personal information in a lawful and fair way. We will only collect your personal information where you have consented to it, or otherwise in accordance with the law

How we collect information from you
We may collect personal information where you:
  1. contact us through our website;
  2. receive goods or services from us;
  3. submit any of our online inquiry forms;
  4. communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;
  5. interact with our website, applications, services, content and advertising; and
  6. invest in our business or enquire as to a potential purchase in our business.

How we collect information from third parties

Where possible, we collect your personal information directly from you. However, there may be occasions when we collect personal information (including sensitive information) about you from someone else. For example, where we receive information about you or your child directly from the associated school You consent to us collecting information about you in this manner.

How you provide information for someone else

If you are providing personal and/or sensitive information on behalf of someone else, you must have the consent of that person to provide their personal information to us to be collected, used, and disclosed in accordance with this privacy policy.

If you are providing personal information on behalf of someone under the age of 18 (Minor), you must be that Minor’s parent or legal guardian and you must provide consent for the Minor’s personal and/or sensitive information to be collected, used and disclosed in accordance with this privacy policy.

How we collect information from cookies

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

We may also use Google Analytics to collect and process data, including when you use third party websites or apps. To find out more see How Google uses data when you use our partners’ sites or apps.


We collect and use personal information for the following purposes:
  1. to enable you to access and use our App, website, and be able to enjoy our services;
  2. for record keeping and administrative purposes;
  3. to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing our services to you;
  4. to improve and optimise our service offering and customer experience;
  5. to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
  6. such purposes where we reasonably believe that use of your personal information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;
  7. to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g., an unsubscribe link);
  8. to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
  9. to consider an application of employment from you.

If we receive any information where we have not asked for it and do not require it to perform the services, we will take reasonable steps to promptly delete it so that we do not have access to it. If it is an email, where appropriate we will block the sender in our email account and regularly delete all spam messages received from them.


We respect your privacy, and we will take reasonable steps to keep your personal information confidential and protected. We may disclose your personal information to:

  1. our professional advisors such as lawyers, accountants and auditors;
  2. our related entities; or
  3. any third parties you have consented personal information to be disclosed to.

We may also need to disclose personal information to third party contractors as required for us to provide our services to you, such as cloud-service providers, IT professionals and marketing agencies.

We may also provide access to your personal information to our IT and customer-service contractors located outside of Australia or New Zealand in order for us to provide you with our services. If we do so, we will take all reasonable steps to ensure that any overseas recipient deals with such personal information in a secure manner consistent with how we deal with it.

We take care to work with such third parties who we believe maintain an acceptable standard of data security and require them not to use your personal information for any purpose except for those activities we have asked them to perform on our behalf.

We will not otherwise disclose your personal information unless:

  1. you have consented to us disclosing your personal information for particular circumstances;
  2. as needed in an emergency or in investigation suspected criminal activity;
  3. we are required to disclose under a subpoena, court order or other mandatory reporting requirements;
  4. we reasonably believe that disclosure of your information is necessary to lessen or prevent a serious threat to the life, health or safety of any individual, or to public health or safety, and it is unreasonable or impracticable to obtain your consent;
  5. it is reasonably necessary for the establishment, exercise or defence of a legal claim; or
  6. it is otherwise authorised or required by law.


All personal information we collect is stored on servers located in Australia and, for the most part, we do not disclose or transfer personal information overseas.

However, the cloud service providers we engage to provide us Australian-based servers may operate overseas disaster recovery sites or have personnel overseas who may access the personal information we hold to assist us in managing our servers.


We are committed to ensuring that the personal information we collect is safe and take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access.

We store the data that we collect with Amazon Web Services on-shore in Australia and use information technology systems that are password protected and utilise a range of administrative and technical measures to protect these systems, such as multi-factor authentication. However, although we take these measures to protect against unauthorised disclosures of information, we cannot guarantee the security of your personal information.


Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.


If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.


If you wish to complain about how we handle your personal information held by us, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.


For further information about our privacy policy or practices, or to access or correct your personal information, or make a complaint, please contact our Privacy Officer using the details set out below:

Address: Level 2, 11 York Street, Sydney NSW 2000 Australia
Our privacy policy was last updated on 8 November 2022.